Refund policy

Conclusion of the contract

The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog. By clicking the button “Order now”, you submit a binding order for the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email or by shipping the goods within two days. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us:

Hautfarben UG (haftungsbeschränkt)
c/o Alte Münze, Am Krögel 2
10179 Berlin
Germany
Email: info@hautfarben-buntstifte.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

End of instructions of withdrawal

Model withdrawal form
(If you want to cancel the contract, please fill out this form and return it via mail or e-mail).

Hautfarben UG (haftungsbeschränkt)
c/o Alte Münze
Am Krögel 2
10179 Berlin
Germany

I/We* hereby give notice that I/We* withdraw from my/our* contract:

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of sale of the following goods*:

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for the provision of the following service*:

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ordered on*/received on*:

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Name of consumer(s):

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Address of consumer(s):

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Signature of consumer(s) only if this form is notified on paper:

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Date

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* Delete as appropriate.